US-based hotel management and investment company Mehr Consultancy has reached a partnership with Canary Technologies to introduce a new suite of guest experience solutions across its IHG hotels.
The collaboration will allow Mehr’s properties to implement technology designed to streamline hotel operations, enhance guest service personalisation, and create additional revenue streams.
The company started as a family-owned motel and now manages 34 hotels located in 13 US states under seven different hotel brands.
Canary Technologies will provide AI-powered messaging tools, which will enable hotel staff to communicate with guests in more than 100 languages.
This functionality aims to facilitate faster responses and more effective engagement between staff and visitors.
The technology also offers automated options for upselling room upgrades and amenities throughout the guest journey, which is intended to support revenue growth while allowing team members to focus on core hospitality tasks.
Canary Technologies global sales vice-president DJ Singh said: “Mehr Consultancy understands the value of personalised hospitality. With Canary, they are unlocking new revenue opportunities and strengthening guest service at scale, supporting both efficiency and satisfaction across their portfolio.”
Mehr indicated that its approach centres on adopting innovative solutions that bring long-term benefits for investors, employees and hotel guests.
According to the company, values such as transparency and efficiency guided the selection of Canary Technologies as a partner.
Both organisations identified a shared interest in refining service processes and improving outcomes across hotel portfolios.
The partnership marks the latest step in Mehr’s broader strategy of integrating technological advancement within its operations.
Mehr Consultancy Communications vice-president Melissa Garcia said: “We are constantly exploring innovative tools that elevate the guest experience while driving meaningful returns for our owners and investors.
“By partnering with Canary, we’re reinforcing our commitment to modern, personalised hospitality that delights guests and supports operational efficiency across our portfolio.”
Canary Technologies recently launched an AI-based platform that enables hotels to manage and finalise sales and event contracts more efficiently.
“Mehr and Canary partner to elevate guest service and growth” was originally created and published by Hotel Management Network, a GlobalData owned brand.
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